3G

=Activate or Reset the 3G Modem in the Cr-48=

**Before you begin**

 * 1) ====Start your Cr-48 and sign in to Chrome OS====
 * 2) ====Press **ctrl + alt + t** to bring up a crosh prompt====
 * 3) ====Type modem status and press **enter**====
 * 4) ====The computer should respond with a page of information. You will need three numbers from this page:====
 * **min** (this will be in the form of a phone number such as 3105551212)
 * **mdn** (this will also be in the form of a phone number)
 * **meid** (this will be a 14-digit code starting with the letter 'A'). This code can also be found under the Cr-48 battery
 * 1) ====If you contacted Verizon Wireless previously, when you call you will need to provide your security code or the name of your first pet====

**Change ownership or "reset" the Verizon 3G account on a previously activated Cr-48**
====If you have a Cr-48 with a 3G account activated by the previous owner, this account will need to be deactivated before you can activate your own account. ==== 
 * 1) ====Ask the previous owner to call Verizon Mobile Broadband support at (800) 766-8419 and take the following steps:====
 * Press **#** to skip the phone number section
 * Press **2** to select "no contract"
 * Wait for a customer service representative
 * Give them the **meid** of the Cr-48 (found in the process above as well as under the battery). DO NOT provide the min or mdn numbers -- deactivating these will not remove the account from the device.
 * Ask them to deactivate the account
 * 1) ====Now you can go to the network icon on the bottom right of the screen (top right on Chrome OS versions prior to 20)====
 * 2) ====Select "Activate Verizon Wireless"====
 * 3) ====You should be presented with a screen to select a plan, or the free 100MB per month for 2 years====

**3G Manual Activation and Modem Factory Reset**

 * 1) ====Call Verizon Mobile Broadband support at (800) 786-8419, get an agent on the line and provide them with your identifying information====
 * 2) ====Start your Cr-48 and sign in to Chrome OS====
 * 3) ====Press **ctrl + alt + t** to bring up a crosh prompt====
 * 4) ====Type modem factory-reset and press **enter**. The computer will respond with a prompt spc [000000]: ====
 * 5) ====Type 000000 and press **enter**====
 * 6) ====If successful you will see a new prompt with no errors. Wait 60 seconds before proceeding to the next step====
 * 7) ====Type modem status and press **enter**====
 * 8) ====If the computer does not respond, wait 5-10 seconds and repeat step 7====
 * 9) ====The computer should respond with something similar to: Modem /org/chromium/ModemManager/Gobi/0 ====
 * 10) ====Verizon Wireless agent will provide you with the following numbers:====
 * **min** (will be a phone number, ie. 3105551313)
 * **mdn** (will be a phone number, ie. 3105551212)
 * **spc** (can be 000000 by default)
 * **system_id** (based on your home address or location)
 * 1) ====Type modem activate-manual and press **enter**. The computer will then prompt you to enter the **min**, **mdn**, **spc** and **system_id**. Press **enter** after entering each to bring the next prompt.====
 * 2) ====If successful, you will see a new prompt with no errors====
 * 3) ====Type exit and press **enter**====
 * 4) ====Restart your Cr-48 and sign in to Chrome OS====
 * 5) ====Click on the WiFi status bar (top right corner) and select Activate 3G wireless====
 * 6) ====Follow the prompts through the activation process. If you receive a 'Connection Error' see the troubleshooting steps below.====
 * 7) ====Once the activation process is complete, disable WiFi and verify your 3G connection by visiting a web site such as Google.com====

If you receive a 'Connection Error' during the activation process, take the following steps:

 * 1) ====Click on the WiFi status bar (top right corner) and select Disable cellular====
 * 2) ====Power down the Cr-48 (hold down power button to shut down)====
 * 3) ====Reboot the Cr-48====
 * 4) ====Sign in to Chrome OS====
 * 5) ====Click on the WiFi status bar (top right corner) and select Disable WiFi====
 * 6) ====Click on the WiFi status bar and select Enable Cellular. Verizon should now be listed as ‘Connected’====
 * 7) ====Click on Network settings and select Options next to Verizon Wireless, and you can review the 'Connection Details' screen====
 * 8) ====Click the Close button and verify your connection by visiting a web site such as Google.com====

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